Shared Services

Organizations typically turn to us when:

• finance or operational processes are duplicated across entities
   
• cost pressure increases, but service quality must be maintained
   
• Shared Services or BPO are planned without a clear target operating model
   
• governance between retained organization and service units is unclear
   
• ERP implementations expose inconsistent process execution
   
• existing SSC or BPO setups struggle with performance and ownership
   

These challenges are rarely operational alone — they are design, governance, and ownership issues.

 Shared Service Target Operating Model

We design Shared Service models that fit the organization — not generic templates.

Typical focus areas include:

• definition      of scope and service catalog
• allocation      of responsibilities between retained organization, SSC, and BPO
• design      of end-to-end processes across finance and operations
• alignment      with operating model and governance structures

Shared Services only work with clear control mechanisms.

We support:

• governance frameworks and decision rights
   
• service management and escalation models
   
• performance steering and accountability structures
   
• alignment with finance, compliance, and audit requirements
   

Governance is designed to enable efficiency, not create bureaucracy.

Standardization is the foundation of scalable Shared Services.

We help organizations:

• identify standardization potential across entities
   
• harmonize processes before centralization or outsourcing
   
• align ERP and system usage with Shared Service processes
   
• prepare organizations for automation and efficiency gains
   

Where outsourcing is part of the strategy, we provide independent, business-driven advisory.

Our support includes:

• evaluation of BPO options and sourcing models
   
• design of retained organization and vendor interfaces
   
• transition planning and risk mitigation
   
• stabilization support after go-live
   

We act in the interest of the client — not the provider.

Our approach is structured, pragmatic, and execution-focused:

1. Diagnose
   Analyze current processes, costs, volumes, and organizational readiness.
    
2. Design
   Define the target Shared Service or BPO model, governance, and scope.
    
3. Enable
   Align organization, processes, systems, and roles.
    
4. Execute
   Support setup, transition, and change management.
    
5. Stabilize
   Ensure performance, ownership, and continuous improvement.
    

We work closely with leadership and operational teams throughout the journey.