Operating Model

An operating model defines how an organization actually works — not how it looks on paper.

At Tech IQ Business Consulting (OPCON), Operating Model consulting focuses on creating clarity in roles, responsibilities, decision rights, and governance across functions, entities, and regions.

We help organizations design operating models that:

• scale with growth and complexity
   
• support effective decision-making
   
• enable accountability and control
   
• work in day-to-day operations
   

Our focus is not organizational theory — but structures that are lived and enforced.

Organizations typically turn to us when:

• responsibilities and decision rights are unclear or overlapping
   
• governance frameworks exist but are inconsistently applied
   
• growth or internationalization exposes structural weaknesses
   
• ERP or transformation initiatives lack clear business ownership
   
• Shared Services or BPO models are planned without a clear target structure
   
• management decisions are slow, escalated, or ineffective
   

These challenges are rarely isolated issues — they are systemic operating model problems.

Operating Model Design

We design operating models that align organization, processes, and governance.

Typical focus areas include:

• definition      of end-to-end structures across finance and operations
• clear      allocation of roles, responsibilities, and interfaces
• alignment      between central, regional, and local functions
• scalable      models for growing and international organizations

Clear governance is essential for speed and accountability.

We support:

• definition of decision rights and escalation paths
   
• pragmatic governance frameworks that can be enforced
   
• alignment with finance, compliance, and management requirements
   
• reduction of friction and ambiguity in decision-making
   

Governance should enable, not slow down the organization.

Strong operating models require clear ownership.

We focus on:

• role clarity across leadership, functions, and Shared Services
   
• ownership models that support execution and control
   
• clear interfaces between business, finance, IT, and operations
   
• elimination of gray areas and implicit responsibilities
   

Our approach is structured, pragmatic, and execution-focused:

1. Diagnose
   Understand how the organization actually operates — not how it is documented.
    
2. Design
   Define the target operating model, governance structure, and decision logic.
    
3. Enable
   Align organization, processes, and systems with the target model.
    
4. Execute
   Support implementation, role clarification, and leadership alignment.
    
5. Stabilize
   Ensure ownership, governance adherence, and long-term sustainability.
    

We work inside your organization, together with leadership and operational teams.

• clear finance-first perspective on governance and control
   
• senior consultants with real transformation and execution experience
   
• strong linkage between organization, processes, and systems
   
• pragmatic designs aligned with ERP and digital enablement
   
• focus on accountability over bureaucracy
   

We design operating models to be used, not admired.

• clear finance-first perspective on governance and control
   
• senior consultants with real transformation and execution experience
   
• strong linkage between organization, processes, and systems
   
• pragmatic designs aligned with ERP and digital enablement
   
• focus on accountability over bureaucracy
   

We design operating models to be used, not admired.